- Room Attendant
- Engineer -Worker
- Lobby Attendant
- Laundry Attendant
- Concierge
- Director of Housekeeping
- Controller/Accounting Manager
Room Attendant
Department: Rooms Department
Scope:
Cleans hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction.
Primary Responsibilities:
Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
Notifies guest services (front desk) when service is complete so rooms may be sold.
Reports any room unable to be serviced within appropriate time standards to supervisor.
Reports needed repairs of unsafe conditions to supervisor.
Responds to requests from guests, supervisors or management in a timely and efficient manner.
Maintains linen cart and supplies neat and organized to department standards.
Maintains security of equipment, keys and supplies issued each day.
Reports lost and found articles to supervisor.
Follows procedures for team cleaning and self-inspecting program.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Engineer - Worker
Department: Engineering
Scope:
Performs general maintenance work to ensure hotel maintenance quality standards are achieved and maintained.
Primary Responsibilities:
Assists with completion of the preventative maintenance checklist and completes minor repair work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc, to maintain the hotel and keep product quality to standard.
Assists in checking electrical systems such as air conditioning controls, television sets, lighting systems and makes minor repairs and/ or replacement.
Assists in checking and makes minor repairs on general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment.
Refurbishes furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors, windows and counters.
Paints and finishes furniture and fixtures in guest rooms, if needed.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Hotel Staff: To receive and complete maintenance requests.
External: Hotel Guests & Visitors: To provide service
Vendors & Contractors: To exchange job-related information and obtain assistance with repairs.
Qualifications:
Education/Experience: High School diploma or equivalent. A minimum of two years experience working in building operations. General knowledge of machines and maintenance and repair using basic hand and power tools. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: None.
Skills:
Attention to detail.
Customer service.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
May be asked to work overtime.
Physical/Cognitive Activities:
Engineer
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is preventative maintenance, therefore a significant portion of the day is spent ensuring all equipment is properly functioning (TV, plumbing, electrical lights, HVAC).
The vast majority of time is spent climbing, standing or walking while making repairs in the hotel.
This person must be able to receive instructions and communicate progress and or completion of the assignment.
Carrying or lifting items that weigh approximately 100 pounds occurs often.
Reading and writing abilities are utilized some of the time when having to receive written instructions, or to document the progress of certain repairs.
Basic mathematical skills are used some of the time.
Organizational Structure:
Reports t Chief Engineer
Subordinates:
Job title also known as: Maintenance Worker
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotel Company for this type of position; it may be modified at an individual hotel based upon business necessity.
Lobby Attendant
Department: Rooms Department
Scope:
Cleans and inspects public areas to ensure hotel cleanliness standards are met.
Primary Responsibilities:
Cleans and Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor. .
Cleans designated areas such as lobby, public rest-rooms, public areas and back of house areas on hotel property.
Collects trash throughout the hotel including public areas, offices and rest rooms.
Responds to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a- ways, etc.) in a timely and efficient manner.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Engineering Department: To request repairs.
External: Hotel Guest: To provide service.
Qualifications:
Education/Experience: Basic reading, writing and math skills.
Certification and/or License Requirement: None.
Skills:
Organizational.
Interpersonal
Attention to detail
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to work with common household chemicals.
May be asked to work overtime.
Physical/Cognitive Activities:
Lobby Attendant
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since assisting cleaning public areas are the major responsibilities of this position, Lobby attendants spend a significant portion of their workday involved with the following: mopping, sweeping, lifting, pushing and pulling.
The vast majority of time is spent cleaning the public areas of the hotel, and this is usually accomplished by walking through or standing in these areas.
Communication skills are necessary some of the time when responding to a guest request.
In addition frequently operating a vacuum cleaner,.
Lobby Attendants typically lift and/ or carry items as much as 25 pounds and pull and/ or push items weighing as much as 50 pounds.
The person in this position has some opportunities to utilize problem-solving abilities.
Organizational Structure:
Reports t Quality Control Coordinator, Assistant Director of Housekeeping, Director of Housekeeping
Subordinates:
Job title also known as: Lobby
This job description is a general representation of the duties and responsibilities commonly found at Parthenon Hospitality DBA The Ambassador Hotel for this type of position; it may be modified at an individual hotel based upon business necessity.
Back to Top
Department: Rooms Department
Scope:
Cleans and stores hotel linens/ uniforms in a timely, organized manner to ensure that hotel's laundry and hen needs are met.
Primary Responsibilities:
Receives soiled linens by bag, cart or chute from the floors.
Sorts all articles by kind, color and degree of soil. Inspects all laundry and linens and records all damaged or stained items.
Operates washers and dryers according to recommended capacity and other manufacturers' guidelines.
Ensures necessary chemicals are added in the correct quantities prior to wash cycles.
Folds clean linens and stores as appropriate.
Operates linen feeder, sheet folder, towel folder and table linen ironer machines.
Assists in daily linen counts for monthly inventories.
Informs supervisor of malfunctioning equipment.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Engineering Department: To request repairs
Housekeeping Department: To receive and clean linen.
External: None.
Qualifications:
Education/Experience: Basic reading, writing and math skills. No experience necessary.
Certification and/or License Requirement: None.
Skills:
Organizational skills.
Attention to detail.
Interpersonal skills.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to use common household chemicals.
Will be required to work in fast paced environment.
May be asked to work overtime.
Physical/Cognitive Activities:
Laundry Attendant
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
Since sorting, cleaning and folding linens are the major responsibilities of this position, Laundry Attendants spend a significant portion of their workday involved with the following: carrying, lifting, bending, pushing and pulling.
The vast majority of time is spent sorting incoming linen and folding outgoing linen, and this is usually accomplished while standing, lifting and folding in one area.
Communication skills are necessary some of the time when responding to a guest request.
In addition to the frequent operating of wash machines and dryers, other machines may be utilized such as folding machines and pressers.
Laundry Attendants typically lift and/or carry items as much as 75 pounds and pull and/or push items weighing as much as 400 pounds.
This person in this position has some opportunities to utilize problem-solving abilities.
Organizational Structure:
Reports t Director of Housekeeping, Laundry Supervisor
Subordinates:
Job title also known as: Laundry Worker
This job description is a general representation of the duties and responsibilities commonly found at Parthenon Hospitality DBA The Ambassador Hotel for this type of position; it may be modified based upon business necessity.
Concierge
Department: Food and Beverage
Scope:
Provides prompt and courteous food and beverage service to Club Floor guests while maximizing guest satisfaction.
Primary Responsibilities:
Efficiently maintain operations of the Club Floor lounge.
Monitor daily food, beverage and supply inventories order as needed to maintain consistent levels of service.
Conduct follow-up calls on Club Floor check-ins.
Work with the Reservations department in offering concierge services.
Conduct daily room inspections on the Club Floor.
Check floor and entrances for cleanliness and room service trays.
Maintain bottled water in tenth floor guest rooms.
Maintain detailed history of repeat clientele on the Club Floor Level.
Strictly adhere to all TABC and Health Department guidelines for food and beverage services conducted.
Oversee delivery of VIP amenities.
Market concierge services within the hotel.
Visit area restaurants, attractions and other businesses used by hotel guests.
Communicate needs of guests and concierge service staff to hotel personnel.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
SECONDARY FUNCTIONS:
Follow maintenance programs and cleaning schedule.
Assist Front Office with check-in/check-out, luggage handling and guest services.
Assist Manager on Duty in monitoring hotel facilities, guest safety and employee safety.
Assist Food and Beverage department in food and beverage inventory control and ordering as it applies to the Club Floor,
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Food and Beverage Staff: To coordinate guest service requests
Management Staff: To alert of service challenges
External: Club floor guests to provide services.
Qualifications:
Education/Experience: Minimum of 18 yrs of age to serve alcoholic beverages. Ability to communicate in English with guests, management and co-workers to their understanding. Ability to compute basic mathematical calculations and basic writing and reading skills. High School graduate or equivalent.
Certification and/or License Requirement: Alcohol awareness certification and/or food service permit as required by local or state government agency.
Skills:
Ability to understand guests service needs.
Ability to be well organized, maintain concentration and think clearly when providing service to guests.
Ability to focus attention on details
Ability to maintain good coordination while serving orders quickly.
Ability to exert physical effort in transporting food and beverage to guests.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with co-workers as part of a team.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
May be asked to work overtime.
Physical/Cognitive Activities:
Outlet/Restaurant Server
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
________________________________________
The major responsibility in this position is to provide prompt and courteous service to Club Floor guests; therefore a significant portion of the time is spent speaking, listening, walking, standing and carrying.
The vast majority of time is spent servicing the guests, which is typically done while standing up and walking.
Communication skills are used a significant amount of the time when talking with guests or staff and when given instructions.
Carrying, lifting, and pushing items of up to 75 pounds (i.e. plates, utensils, trays, tables, carts) occurs frequently.
Reading and writing abilities are utilized frequently when documenting a guest's order.
Reasoning, problem solving and organizational abilities are used often.
Organizational Structure:
Reports t General Manager, Banquet Manager and Food and Beverage Director.
Subordinates: Assistant Outlet/Restaurant Managers, Outlet/ Restaurant Supervisor, Servers, Cashier/ Greeters, Bus persons, Room Service Servers, Bartenders, Bar Servers and Bar-backs
Job title also known as: Administrative Guest Services
This job description is a general representation of the duties and responsibilities commonly found at Parthenon Hospitality DBA The Ambassador Hotel for this type of position; it may be modified at an individual hotel based upon business necessity.
Back to Top
Director of Housekeeping
Department: Housekeeping
Scope:
Manages the operation of the housekeeping and laundry areas of the hotel to ensure product quality standards are met and that hotel guest rooms, public space, and all other areas of the hotel are spotlessly clean and well maintained.
Primary Responsibilities:
Manages the operations of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards.
Establishes and maintains cost control system for linen and cleaning supplies inventories; oversees the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel.
Develops and implements systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services; oversees inspections of housekeeping/ laundry activities to ensure procedures are followed according to standard.
Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for employees.
Develops the department's annual budget; monitors and reports variances against plan; keeps track of labor costs and related expenses.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Displays a professional image at all times through appearance and dress.
Follows company philosophies, policies and procedures and is able to effectively communicate them to subordinates.
Conducts training classes regarding safety, security, department procedures and service guidelines.
Fulfills Manager on Duty shifts.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Guest Service: Communicate status of rooms, coordinate services, resolve
problems.
Engineering: Communicate anything needing repair.
External: Guests: To provide service.
Vendors: Order and receive supplies.
Qualifications:
Education/Experience: High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency. Housekeeping certification as required by franchise.
Skills:
Interpersonal skills.
Communication skills.
Organizational ability.
Computer skills.
Attention to detail.
Ability to motivate and direct others.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be exposed to and working with household chemicals.
Physical/Cognitive Activities:
Director of Housekeeping
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
________________________________________
Since supervising a group of employees and inspecting their work is the major responsibility of this position, Director of Housekeeping spends a significant amount of their workday listening and speaking.
A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawers.
The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities.
Advanced mathematical skills and reading abilities are used.
Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.
At times, a Director of Housekeeping will assist the houseperson or room attendants by helping to clean rooms or public areas.
This will involve bending, stooping and stretching. Carrying and/ or lifting approximately 50 pounds and pushing and/ or pulling approximately 200 pounds occurs infrequently.
Organizational Structure:
Reports t General Manager, Rooms Director
Subordinates: Assistant Director of Housekeeping, Room Attendants, Laundry Supervisor, Laundry Attendants and Quality Control Coordinators.
Job title also known as: Housekeeping Director, Housekeeping Manager
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotel Company for this type of position; it may be modified at an individual hotel based upon business necessity.
Back to Top
Controller/Accounting Manager
Department: Accounting
Scope:
Directs the financial operations of the hotel to ensure the security of assets of the company in a centralized environment.
Primary Responsibilities:
Manages receivables, payables, credit, payroll and cash handling functions with the accounting department.
Prepares financial analysis of hotel operations including variance explanation and makes recommendations to the achievement of financial goals/targets.
Develops and implements financial control procedures and systems; ensures compliance to "Internal Control Checkup"; maintains documents for audits of hotel accounts; ensures compliance with government regulations and contractual agreements.
Directs preparation of budgets and financial forecasts and reporting.
Hires, trains and provides career development for subordinates; conduct performance evaluations and provides feedback to employees.
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Required to fulfill Manager on Duty shifts.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Hotel department heads: To discuss financial/accounting issues.
Regional Controller: To obtain information/provide information; consult with on financial/accounting issues.
External: Guests: To provide service, send bills and collect payment
Vendors and contractors: Collect money and pay bills
Qualifications:
Education/Experience: High School Diploma or equivalent. Two years work experience in accounting field. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification as required by local or state government agency. Fulfill certification requirements as required by franchise.
Skills:
Strong accounting skills.
Computer aptitude.
Attention to detail.
Planning and organizational ability.
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Physical/Cognitive Activities:
Controller/Accounting Manager
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
A majority of time will be reviewing financial documents, therefore a significant portion of time is spent thinking, writing, speaking and listening.
Mathematical skills including basic math, problem solving, reasoning, negotiating, budgeting, profit/loss concepts, variances and percentages are used daily.
A significant amount of time is spent communicating and interacting with various people inside and outside of the hotel.
This person will be listening and speaking to guests and staff, make quick decisions and using problem-solving skills.
Reading and writing abilities are often used when communicating with the hotel department managers when planning budgets and developing forecasts. A portion of time is spent moving about the property while conducting tours or meeting with other hotel departments.
This person will occasionally assist in breaking down or setting up of banquet space, or assist in food service, requiring lifting of up to 50 pounds.
Organizational Structure:
Reports t General Manager
Subordinates: Accounting Clerks, Night and Income Auditors, General Cashier, Payroll Clerks
Job title also known as: Accounting Manager
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotel Company for this type of position; it may be modified at an individual hotel based upon business necessity.
This job description is a general representation of the duties and responsibilities commonly found in Prism Hotel Company for this type of position; it may be modified at an individual hotel based upon business necessity.
Back to Top
